Privacy policy for SALEH, ROBIN, DAO ET ASSOCIÉS, S.E.N.C.R.L. | Spécialistes Maxillo – Maxillo Specialists
Effective date: September 22, 2023

At the SALEH, ROBIN, DAO ET ASSOCIÉS, S.E.N.C.R.L. clinic | Spécialistes Maxillo – Maxillo Specialists we are committed to protecting the privacy and security of our patients' personal information. This privacy policy explains how we collect, share, use and protect your personal information in accordance with applicable laws and regulations.

Information we collect
We collect personal information from our patients to provide dental services. Such information may include, but is not limited to:
• Contact information, such as your name, mailing address, email address and telephone number;
• Demographic information, such as your age and gender;
• Health information, such as your medical history, current medications and allergies;
• Insurance information, such as your policy number and insurance company; and
• Biometric information, such as X-rays and dental imaging.

How we use your information
We use your personal information to provide you with dental care, such as:
• Facilitating scheduling appointments;
• Performing dental examinations and treatments;
• Maintaining and updating dental records;
• Managing patient accounts;
• Contacting you with reminders and follow-up information; and
• Processing payments and insurance claims.
• We may also use your information to improve our dental services and to comply with legal and regulatory requirements.

We only collect personal information that is necessary for the purposes identified in this policy. Personal information is not used or disclosed for purposes other than those for which it was collected, except with the consent of the person concerned or as required by law. Personal information is retained only as long as necessary for the fulfillment of these purposes.

Our collection methods
Personal information will be collected through a combination of online and paper forms, in-person interviews and communications with clinic staff.

Sharing information
We do not share your personal information with third parties except as necessary for the provision of dental services, such as with dental laboratories for the creation of dental appliances, or with insurance companies for processing claims. The SALEH, ROBIN, DAO ET ASSOCIÉS, S.E.N.C.R.L. clinic | Spécialistes Maxillo - Maxillo Specialists will not give, sell or rent personal information to third parties. We will only share information with your consent or where required by law.

Location of your information
Personal information is generally stored or processed in facilities located in Quebec. Some of this data may be processed by third parties outside Quebec. If this event, the SALEH, ROBIN, DAO ET ASSOCIÉS, S.E.N.C.R.L. clinic | Spécialistes Maxillo - Maxillo Specialists will ensure reasonable steps are taken to protect your data in the possession of the third parties in question.

Information Security
We ensure reasonable steps are taken to protect your personal information from unauthorized access, use or disclosure. Despite all of our safeguards, no safety mechanism can guarantee complete protection, and there will always be a residual risk. Our office uses secure record systems, effective identity and access management and physical safeguards to protect your information, all in compliance with applicable laws and regulations.

Your rights
You have the right to access, modify or delete your personal information. You may withdraw your consent to the collection and use of your personal information at any time. However, this could prevent us, for example, from providing you with adequate dental services.

You have all the rights in accordance with legal and regulatory requirements.
If you wish to exercise these rights, please contact us in person, by telephone (514) 389-3890 or by email at info@specialistesmaxillo.com.

Changes to our Privacy Policy
We reserve the right to modify this Privacy Policy at any time in order to maintain compliance and reflect any changes to our personal information collection process. If we make significant modifications to the Policy, we will notify you by publishing a notice or posting a new version of the Policy on our Web site.

Contact us
If you have any questions about our privacy policy or the handling of your personal information, please contact us in person, by telephone (514) 389-3890 or by email at info@specialistesmaxillo.com.

Effective date
September 22, 2023

Last update
September 14, 2023